Initiating a Password Reset Email for Parent

If a family forgets their Popsicle account password and needs to reset it, there are multiple options available.  

• Request a password reset from the login screen

Parents are able to request that a password reset be sent to the email address on file by clicking the "Forgot Your Password" option from the login screen:

• Ask for Admin assistance to receive a password reset

Admins, Managers, and Coordinators are able to initiate a password reset from the Contacts section of the Popsicle account for specific families.  

Click on the Contacts section of the account:

Click on the child's name and then on the Send Password Reset button: