Issuing a Refund

If at any time you need to refund a transaction, simply click on the transaction icon from the menu along the left side of your screen, and then click on the "Invoices" tab.

Click on the three dots to the far right of the transaction you need to refund, and the refund option will appear in the drop down menu:

You will be able to designate whether it's a full refund or a partial refund, and the reason for issuing the refund: 

After the refund has been issued, you will see this reflected in the Receipts section. Also, parents will be notified via email that the refund is being processed.

**Please note: Refunds are not reversible, and the refund can take 5-10 business days to show in your account, depending on your bank.