Issuing a Refund
If at any time you need to refund a transaction, simply click on the transaction icon from the menu along the left side of your screen, and then click on the "Invoices" tab.
Click on the three dots to the far right of the transaction you need to refund, and the refund option will appear in the drop down menu:
You will be able to designate whether it's a full refund or a partial refund, and the reason for issuing the refund:
👉It is allowed to issue partial refunds multiple times for the same invoice until the entire invoice amount has been refunded.
After the refund has been issued, you will see this reflected in the Receipts section. Also, parents will be notified via email that the refund is being processed.
**Please note:
❗The refund feature is available only for Paid invoices.
❗The child will remain on the roster even after the refund is issued, ensuring their enrollment status is not affected.
❗The subscription for the child will stay active (if the billing cycle is weekly/monthly), ensuring continuity of service.
❗The invoice will be updated in both the Parent Portal and the School Portal to reflect the refunded amount, ensuring the records match across both platforms for the same payment.
Refund Feature via ‘Activity’ page
You will also have the option to issue either a full or partial refund when you delete a child from a roster. You will see a prompt asking whether you would like to issue the refund:
**Please note:
❗The child will be removed from the roster.
❗The subscription for the child will change to inactive/canceled.
❗The invoice will be updated in both the Parent Portal and the School Portal to reflect the refunded amount, ensuring the records match across both platforms for the same payment.
Pay attention!
For aftercare subscriptions, when a child is enrolled for more than one day, issuing a refund for a single day via the Activity page (i.e., deleting the child for that day) will not cancel the entire subscription. Instead, the subscription will be updated as follows:
- The day from which the child is removed will be marked as ‘FALSE’ in the subscription.
- The child will be removed from the roster for the specific day they were deleted.
- The child will remain in the rosters for the other days of the activity with an ‘Invoiced’ status.
**Please note: Refunds are not reversible, and the refund can take 5-10 business days to show in your account, depending on your bank.