Updating Parent Payment Method

There may be multiple reasons parents need to update their method of payment--for instance--a lost or stolen card, an expired card, a newly issued payment method, or they may wish to change the way they pay invoices altogether. There currently isn't a way for parents to change their payment method on their own in Popsicle, so they will need admin assistance. The steps are as follows:

1. The parent reaches out to the admin and lets them know that they need to change their payment information. The admin logs into the school's Stripe account and searches for the parent's information by entering the parent's email address in the search bar at the top of the screen. Click on one of the entries in the drop down menu that comes up.

2. Click on the email address there, to enter the parent's account:

3. Scroll down to the section labeled "Payment Methods" and click on the trash can icon to delete:

4. Now that you have deleted their payment method, the next time the parent registers for an activity, they will be prompted to add a new one.